Service subject
Secure remote access for home office, business travel and flexible work from anywhere.
Specific scope
Remote.Sofbac establishes encrypted remote connections. If a direct connection is unavailable, a self-operated relay server may be used. The target computer must be reachable, powered on and correctly configured.
Setup and requirements
Configuration, access details, compatible devices, internet connection and required permissions are provided or agreed depending on the plan.
Infrastructure
The service uses infrastructure managed by Majerowicz.com with server and storage locations within the European Union. Individual technical components may be distributed differently by product.
Support
Support is provided through the support centre and support@sofbac.com within the agreed scope.
Changes
Technically necessary and reasonable changes may be made provided the agreed primary purpose of the service remains intact.